Shop policies

Only standard-size dresses ordered without any custom modifications or alterations are eligible for return in 7 days after receiving. To qualify for a refund, the item must be returned in its original, new, and unused condition, any signs of wear, including but not limited to makeup, deodorant marks, alterations, stains, odors, or any other evidence of use. The item must be returned in its original packaging.

- 7 days for refund
- Customers are responsible for return shipping costs.
- A fixed $100 return fee will be applied to all eligible returns
- Rush fees are non-refundable.
- Return shipping expenses, as well as any import and customs duties, are non-reimbursable under any circumstances.

There is no refund for items damaged or soiled when in the buyer's possession, unclaimed parcels or delivered to a wrong address by buyer's fault. This includes issues related to non-existent addresses, undeliverable shipments, unpaid duties, taxes, or confiscation by customs. Check the delivery address you gave the seller, to make sure it's correct.

No cancellation may be made after payment is applied. If the customer cancels made-to-order item after production's begun, we'll deduct 30% of the item cost.

Before you order, make sure to check our size chart (it's picture inside a listing). Bridal sizes aren't the same as street sizes, so you might need to go up a size or two from what you usually wear. It’s very important to provide your height in the personalization box. If your height does not fit within our range of lengths, we recommend contacting our consultant and having a custom-made dress made based on your measurements. All orders placed with an empty personalization field are executed as standard orders of regular length. As you order online and we unfortunately can’t see you in person, minor alterations such as hemming may be required to have the dress fit to perfection.

Unfortunately we don't have a special program for trying on wedding dresses at home because all our dresses are made to order. That is why we can’t offer a multiple orders option, so that you could order several dresses to try on, pick one and return the rest of the dresses to us. However, if you do order several dresses with the intention of leaving one and returning the rest, you must agree with our return policy, according to which you pay for the delivery of each dress that you return. $100 as a restocking fee for each dress will be deducted from your refund.

Any international shipment is a subject for customs and may be checked by arriving, we have no control over that. Refusal to pay such charges at delivery will lead to a $100 penalty fee that will be deducted from any applicable refund. As customs regulations differ from country to country, we advise you to contact your local customs office for further information. Buyers are responsible for any customs and import taxes that may apply. Duties and taxes are non-refundable.

The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item that you wanted in the first place.